Choose the severity level based on the impact of your issue: Normal: General questions or non-urgent issues Major: Important issues affecting specific features Critical: ONLY for issues affecting core services: - Inability to render/create new videos - Inability to deliver already rendered videos Please use Critical severity only for these specific cases.

Your numeric account identifier provided by Idomoo. To find your Account ID in the Idomoo platform, you can follow these steps: 1. Log in to the Studio: Make sure you are logged into your Idomoo account. 2. Access the Account Menu: Click on your name or account icon located at the top right corner of the interface. 3. Locate the Account ID: Your Account ID will be displayed to the right of your name, in parentheses.

Your numeric Storyboard identifier. To find your Storyboard ID in the Idomoo platform, you can follow these steps: 1. Log in to the Studio: Make sure you are logged into your Idomoo account. 2. Access the Workspace where your Storyboard is located: Click on the three dots icon on the storyboard row. 3. Copy the Storyboard ID: Click on the copy icon on the Storyboard ID field.